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Title: Measuring Compliance Program Effectiveness: KPIs

Date: March 14, 2019

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Time: 1:00 PM EST

Duration: 1 hour

Educational Webinar: 
Measuring Compliance Program Effectiveness: KPIs   

A well-known business adage says, “You can’t manage it if you don’t measure it.” Learn how to collect relevant data and measure those aspects of your compliance program that will demonstrate its effectiveness. Through well-defined key performance indicators, a compliance officer can see patterns and trends, measure progress toward stated goals and objectives, and demonstrate the program’s value to the organization.  Important stakeholders -- like the Board or a designated Board Committee, will appreciate the documentation and quantitative evidence showing the benefits to the organization of its compliance program.  Well selected KPIs also help to build the business case for resources and executive buy-in to supporting a vibrant and effective compliance program.  

This presentation will cover:

  • Establishing the effectiveness and value of the compliance program is required, but it’s easier said than done.  Learn which KPIs to use and how to use them.
  • Use KPIs to build objective, data-driven evidence to bolster the business case for resourcing and funding an effective compliance program
  • Like other departments in the organization must do, use KPIs to build a budget and document the value proposition (and return on investment) generated by an effective, well-managed compliance program.
  • Develop documentation for defensibility by leveraging collection, reporting, and strategic use of data through well-chosen compliance program KPIs and technology solutions.

Shelley C. Koltnow, JD, MBA, FACHE
Principal Consultant
IntraVires Health Compliance Consultants


Shelley Koltnow is the founder of and Principal Consultant for IntraVires Health Compliance Consultants. She built her consulting practice on her nine years of experience practicing law at a large firm in Ohio and two decades of service as Chief Compliance Officer or General Counsel for integrated health systems, hospitals, physician groups, post-acute organizations, Medicare ACOs, FDRs, and provider-owned payers. She is a graduate of Allegheny College and holds a Juris Doctorate from the University of Akron School of Law, as well as a Master of Business Administration from the University of Phoenix. She is admitted to the Ohio Bar and is designated as a Fellow by the American College of Healthcare Executives. She is a member of the Healthcare Compliance Association and the Society for Corporate Compliance and Ethics, the Ohio Bar Association, and the American Health Lawyers Association. She is a volunteer for Save the Dunes in Northwest Indiana.

Dan Fisher has consulted with IntraVires since 2015, specializing in assessing and improving Compliance Department operations, developing compliance plans, and  designing ways for compliance programs to increase their bandwidth through technology solutions and value-based strategies. Dan has coordinated workshops for clients and has presented Webinars on physician contracting, policy management, developing effective key performance indicators, data-driven reporting and budgeting for Compliance and Internal Audit Departments.  Dan is a graduate of the College of William and Mary and holds a Master of Science Degree in Population Health Sciences from the University of Wisconsin, Madison.  He applies his training in Population Health Sciences to compliance work with value-based models and analytics.

Dan Fisher
Compliance Consultant
IntraVires Health Compliance Consultants