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Title: Ongoing Monitoring and Auditing of the Hotline
Date: Thursday November 15, 2018
Time: 01:00 PM Eastern StandardTime
Duration: 60 minutes

After November 15, 2018, check back to sign up for the On-Demand Replay!

Educational Webinar:
Ongoing Monitoring and Auditing of the Hotline 

Learn about Compliance Officer responsibilities for ongoing monitoring of the hotline. This Webinar is a “how to” program that will focus on step-by-step monitoring and auditing of the hotline operation for effectiveness. The presentation will be conducted by two recognized national experts on the subject: Richard Kusserow, former HHS Inspector General and CEO of Strategic Management, and Daniel Peake of the Compliance Resource Center, which provides tools for compliance program operations.

Topics will include:
  • Addressing difference in ongoing monitoring and auditing
  • Steps to evaluate the organization, structure, and operation of the hotline
  • How to audit effectiveness of hotline vendor services
  • Verifying the existence and operation of key hotline- related policies
  • How to conduct document reviews of the operation
  • How to gain feedback from staff, employees and managers
  • Reviewing logs and tracking data
  • Addressing document security and management 
  • Reviewing the roles of Legal, Compliance, and HR in addressing complaints

This education activity has been submitted to the Compliance Certification Board (CCB)® and is currently pending their review for continuing education. Registration requires a complete Name, Title, Organization, and a valid business Email Address.

Host Bios:

Richard Kusserow
CEO of Strategic Management

Richard Kusserow, a nationally recognized expert on hotlines, is currently CEO of Strategic Management and former DHHS Inspector General. He has over 30 years experience in establishing, managing, and evaluation hotline operations. This includes having established and managed the third largest hotline vendor service in the country.

Daniel Peake
Compliance Resource Center (CRC)

Daniel Peake is with the Compliance Resource Center (CRC) and works with Compliance Officers that provides tools for compliance programs, including the Policy Resource Center that has compliance audit guides and policy templates, Hotline Service Center, Compliance Survey Center, Sanction-Screening Services (S3), and Compliance Training Center.