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Title: Dealing with Difficult Customers and How to Say No

Date: Friday, March 23, 2018

Time: 12:00 p.m. - 1:00 p.m. Central Daylight Time

Duration: 1 hour

ASPPA and NIPA eligible. CE certificate to be emailed post-webinar to attendees.

Dealing with Difficult Customers and How to Say No
Apologies only go so far. Find out what the latest customer service research says about what clients care about when they are upset about a mistake or when they hear no. Learn what to do - and what not to do - using actual retirement service provider case studies.
CE credits are only offered for live attendance and are complimentary.
Sarah Simoneaux, CPC
Founder and President
Simoneaux Consulting Services
Featured Speaker
Sarah Simoneaux is the founder and president of Simoneaux Consulting Services (SCS). SCS specializes in strategic planning, business consulting, qualified plan technology consulting, retirement plan services firms’ best practice development, and qualified plan technical and soft skills training.